‘SERVICOM is to re-evaluate MDAs to check level of compliance’

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SERVICOM is to re-evaluate Ministries Departments and Agencies (MDAs) to check the level of improvement in service delivery, Mrs Nnenna Akajemeli, national coordinator of the service has said.
Akajemeli spoke with News Agency of Nigeria (NAN) on yesterday in Abuja.
She said the re-evaluation was necessary to check the level of improvement in service delivery and find out if MDAs adhered to SERVICOM’s recommendations.
“From evaluation, we submit reports to the management of the MDAs and then make recommendations on ways to fill in the gaps discovered.
“In the cause of submitting reports, issues may arise and some of these issues borders on training, decentralisation of their processes and reducing number of days for accessing specific services.
“These are the things we go back to check from time to time and it’s a continuous process and we track progress for sustained improvement”, she said.
She added that some of the organisations were referred to the SERVICOM institute for service improvement training, but if they can’t make it to the institute we go to their offices and train them.
The MDAs evaluated in the past were government hospitals, National Agency for Food and Drug Administration and Control(NAFDAC), National Open Universities of Nigeria, Federal Airport Authorities (FAAN), among others.